Hours of Operation
Do you charge a resort Fee?
A: As a guest of the hotel, A daily resort fee $40 (plus tax) per night* will be charged to your room rate. You will enjoy the following amenities included in the Resort Charge:
Is Ocean place Resort & Spa Pet friendly?
A: Pet friendly guestrooms are located on our 2nd floor Mezzanine level. Pet rooms are limited in number and are restricted to Standard Two Queen Guestrooms ONLY. Due to this, you must inform the hotel in advance if you are bringing a pet. There is a maximum of 2 pets per designated guestroom and are not to exceed a maximum of 80lbs combined. The hotel will charge a $150.00++ non-refundable service fee per stay for guests with pets (excluding service animals). This fee will offset the additional cleaning expense incurred. Pets may not be left unattended in the hotel room. Housekeeping may not service rooms with unattended pets. Pets are not allowed in any food or beverage service area, and must be kept on a leash in public areas. Please provide your cell phone number at check in, and be sure to clean up after your pet.
*Management reserves the right to refuse service to any guest who does not comply with the pet friendly policies at Ocean Place Resort & Spa.
Service Animals: Ocean Place Resort & Spa abides by the rules and regulations with regards to trained service animals. The laws under ADA only extends to animals that are individually trained to perform a task for the benefit of an individual with a disability. Due to this distinction, emotional support animals are not protected by the laws that govern service animals.
How do i book an Accessible room?
A: Accessible rooms are available to book online. All requests are based upon availability and are not guaranteed.
What shower amenities are available in rooms?
A: Shower amenities are shampoo, conditioner, body wash, soap and a hair dryer.
Is smoking allowed at the resort or in the rooms?
A: WE ARE A SMOKE-FREE PROPERTY
Our rooms are completely non-smoking, including the balconies. A $400.00 Smoking Abatement Fee will be charged if there is evidence of smoking in the room.
What forms of payment do you accept at check-in?
A: A credit card is required to check into the hotel for taxes, fees and incidentals. An authorization will be taken immediately, with an incidental hold of $100.00 per day. Upon check out, the balance of your stay will be charged. Any unused portion of the authorization will release once the pending transaction finalizes. This may take 3 to 10 business days depending on your financial institution.
What are your check-in and checkout times?
CHECK IN IS 4:00PM
CHECK OUT IS 11:00 AM
Please feel free to use all of the resort facilities and amenities before/after you check out. The Front Desk will be happy to hold your luggage until you leave. We cannot accommodate late check outs.
What type of dining options are at Ocean Place Resort & spa?
iS the Tiki Bar open to the PUblic?
Yes, our Tiki Bar is open to the public daily *weather permitting
WHAT IS THE % OF COMMISSION PAID?
Commission is 10% of the base rate per night (before taxes and fees).
WHAT RATES ARE COMMISSIONABLE?
Commissionable rates are available on our website or through GDS (i.e.: Resort Experience Rate (Best Available Rate) or packages/promotions). Group rates are NOT commissionable.
HOW CAN I CLAIM AN UNPAID COMMISSION?
iv.Date(s) of stay
vii.Total requested commission due for each reservation (if applicable)
viii.Overall total requested commission due
HOW LONG DO I HAVE TO CLAIM AN UNPAID COMMISSION?
You have up to 6 months to send the information. Invoices received after 6 months of the guests’ arrival date, cannot be processed.
DOES A STATEMENT SERVE AS AN INVOICE?
No, a statement only works as a report of your commissions due. An invoice must be submitted for review.
IN WHAT CASE IS MY COMMISSION NOT PAID?
a. If the reservation is cancelled outside of the cancellation policy booked therefore not charged, or if the reservation is a no show and not charged (i.e.: credit card declined).
b. Invoice is received past 6 months from arrival date.
WHEN WILL I GET PAID?
Once the guest departs the hotel, the invoice received will be reviewed and verified, then submitted to Accounting for payment. We will contact you if any discrepancies.
HOW OFTEN ARE COMMISSIONS PAID?
Commissions are typically paid within 30 days of invoice date.
HOW CAN I LOAD OR UPDATE MY TRAVEL AGENCY INFORMATION IN YOUR SYSTEM?
WHERE CAN I CHECK WHETHER OR NOT THE PAYMENT HAS BEEN MADE?
HOW I CAN BOOK YOUR HOTEL?
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